Cancellation Policy

Last updated: 5 July 2026

Free Cancellation

You can cancel or reschedule a booking free of charge up to 24 hours before the agreed service time — by phone, WhatsApp or email.

Late Cancellations

For cancellations with less than 24 hours’ notice, or where our team cannot access the property at the agreed time, a reasonable call-out charge may apply.

Cancellations By Us

In the rare case we must reschedule (weather, safety, illness), we will inform you as early as possible and offer the next suitable time — with no charge to you.

Refunds

Prepaid amounts for cancelled services (with proper notice) are refunded in full to the original payment method.